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Mystery Shopping | October 30, 2010
Mystery shopper? or, consultant??
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Mystery Shopping | October 28, 2010
Mystery Shoppers…..Hated, Revered or feared..?! - Part II
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Mystery Shopping | October 20, 2010
Mystery Shoppers…..Hated, Revered or feared..?! - Part I
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Mystery Shopping | October 17, 2010
Incorporating Change Effectively!
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Mystery Shopping | October 09, 2010
Change!
A mystery shopper plays a vital role in change, and hence innovation. Though there is a lot of talk in management circles about the need to be innovative, and creative, there is a huge resistance to change I have found in my experience in different industries. And this resistance is across levels mind you; from the foot soldiers to the managers, to the heads of the organization. It takes a lot of mental discipline to overcome this resistance. Why are we so resistant to things that could essentially help us do things better, faster, greener, more efficiently and more effectively?
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