Customer service remains the single most important differentiator within the retail market place and always will be. When partnered with the customer shopping experience, both elements combine to offer retailers differential within the modern global retail market place.

Is this true?.... India is a nation rich in natural resources; a young country, only sixty two years since separation from the British Empire, and with a wealth of untapped and low-cost labour; the country is inhabited by a welcoming people, and possesses a fast-growing and emerging middle class; India has a rocket circling the moon and has also announced plans to launch a manned space mission by 2015 and Prime Minister, Manmohan Singh, is petitioning for a seat on the United Nations Security Council. The Retail sector is growing by the day. Or, is this true?...