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bdorrian | December 31, 2009
Fashionistas yesterday, Recessionistas today
The critical performance indicators within retailing today, as they have been and will remain, are flow and conversion: And this is as true for e-commerce as it is for normal retail stores.Customer service remains the single most important differentiator within the retail market place and always will be. When partnered with the customer shopping experience, both elements combine to offer retailers differential within the modern global retail market place.
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